Privacy Policy

Last updated: September 1, 2026

This policy explains what information tenderly collects through tenderlyco.com, how we use it, and the choices you have. tenderly is a residential cleaning service operating in Hudson County, New Jersey.

Information we collect

Information you give us

Name, email address, phone number, and home address when you request a quote, book a cleaning, or contact us
Details about your home and the service you want, including home size, service type, access instructions, and preferences
Messages you send us by form, email, or text
Information you submit if you apply to work with us as an independent cleaner

Information collected automatically

Standard log data including IP address, browser type, device type, pages visited, and referring site
Cookies and similar technologies used by Wix to operate the site and measure traffic

Payment information

We do not collect or store payment card details on this site. Booking and payment are handled by ScheduleDrop, our scheduling and payments provider. Their handling of your payment information is governed by their own privacy policy and their payment processor's terms.

How we use your information

To provide quotes, schedule cleanings, and complete the service
To send appointment confirmations, reminders, and service updates by email and text
To communicate with you about your booking or a question you've asked
To process payments through our provider
To improve the site and understand how visitors use it
To meet legal, tax, and recordkeeping obligations

Text messages

If you provide your phone number, we may send you text messages about your booking, including confirmations, reminders, and arrival updates. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party except the service providers that help us deliver those messages.

How we share your information

We do not sell your personal information.

We share it only as needed to run the business: with the cleaner assigned to your home, who receives your address, access instructions, and job details in order to perform the service; with the service providers that support our operations, including our scheduling and payments platform, website host, and email and text messaging providers; and with professional advisors or authorities when required by law or to establish or defend legal claims.

Anyone performing cleanings arranged through tenderly is required to keep client information confidential and to use it only to complete the job.

How long we keep it

We keep booking and client records as long as needed to provide service and meet tax, accounting, and legal requirements. Contact form submissions and applicant information are kept only as long as they're useful for the purpose collected.

Your choices

Marketing email: unsubscribe using the link in any marketing message
Text messages: reply STOP
Access, correction, or deletion: email contact@tenderlyco.com and tell us what you'd like. We may need to verify your identity, and we may keep information we're legally required to retain.

New Jersey residents have rights under the New Jersey Data Privacy Act, including the right to access, correct, and delete personal information. Contact us to exercise them.

Children

This site is not directed to children under 16 and we do not knowingly collect information from them.

Security

We use reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, and we can't guarantee absolute security.

Changes

We may update this policy. The date at the top reflects the most recent version.

Contact

Questions about this policy or your information:
Email: contact@tenderlyco.com

Phone: (551) 222-3414